The product has been mounted in a brand new system (e.g. server), then removed from the system, before entering service. These products may have some hours of usage due to system build time / burn-in / testing etc. New Pulls are guaranteed to have at least 95% (often 99%) of their service life remaining , they may show signs of being physically mounted and dismounted. All handling is performed by trained technicians, taking full ESD precautions.